Clients

Who trusted me to work with them?

Until recently I ran my own Experience Design company, which meant I was lucky enough to work across many sectors and with organisations of every size imaginable, from global brands to start-ups, anyone with an aim to instill HCD best practice. Some just concentrated on either product or service, some provided the full multi-touch point experience design that is the foundation of what people like me do. Some have used startlingly innovative artificial intelligence, some have just been focused on getting an initial MVP to market. The one thing they've all had in common is a desire to make life easier for their consumers and staff.

Here are some of the names you may, or may not have heard of.

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Coast Digital / Elixirr

Coast Digital are a small Digital Marketing Agency that are moving to a full Service Design Agency. They are owned by Elixirr, a very large American Business Consultancy, and with their backing deliver far above what might be expected of them, taking on challenges from small charities to international organisations without any hesitation.

Nature of the project

Coast Digital had a small but very talented UX team. The problem was that nobody knew what to do with them and how to truly make them a core part of the operations when it came to client needs and Coast's own operational requirements. Over the course of 8 months I helped raise both their profile and their capabilities and established best practice systems to ensure consistency and effectiveness. Together we delivered projects for BSI, Standard Bank International, The Cystic Fibrosis Trust and more eCommerce and business services organisations than I can remember. User Experience is now one of the most critical and in-demand services that both Coast and Elixirr offer. They still have a way to go, but I left them in a better position, with more structure and offering more value to both company and clients, than they did when I found them.


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Saint Gobain (UK)

One of the oldest and largest organisations in the world. They serve the building and infrastructure industry across multiple countries with some truly innovative programs. You've probably never heard of them but you've almost certainly come in to contact with their products and services.

Nature of the project

This was a huge transformation project, starting with their first UK multi-brand e-commerce platform and moving on through supply chain logistics, AI-lead communication and multiple app designs. My final project was a 5 year vision that leveraged benefits to the business, their staff and, more importantly, the customers and clients realising the full potential of the IoT and the interconnected world we now live in.


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Nationwide

The largest building society in the world and one of the oldest having been established in the 19th century. With around 700 branches, and with it's online banking platform Nationwide is a major provider of mortgages loans and savings in the UK, as well as, credit cards, bank accounts and insurance products on a mutual basis, having members not stakeholders.

Nature of the project

Nationwide have their own dedicated Experience Design department, based in Bristol, unfortunately this means they're often misaligned with Nationwide's base in Swindon and were Waterfalling into Agile projects. I was bought in to ensure that the next gen release of their mobile app was both truly what the users wanted and also to help the Agile teams integrate Lean and Agile UX into their methodology. A big learning curve.


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Sparx (now Sparx Maths)

An amazing innovative e-learning company, using AI to produce targeted, personalised learning programs, with one of the most ethical approaches to commercial development that I've worked in. Unfortunately they were hit hard by lockdown and have had to reduce their offerings to a focus on maths. I have zero doubts they will bounce back.

Nature of the project

Their student platform was getting amazing results, but the admin portal was missing basic experience design. I introduced them to lab based user testing, setting up a dedicated area in their training labs, and ensuring that the results were observed by the product design and development teams, the results both in feedback and quantitative measurements were obvious and the change in organisational structure was possibly the most rewarding of my career.


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Mazda

Mazda are a comparatively small Japanese car company with a focus on high-quality and environmentally friendly production methods and cars.

Nature of the project

Mazda cars have an enviable reputation, selling around the world in the sort of quantities that larger producers can only aim for. What this means in practice is that while the cars are universal, each region has their own way of interacting with their customers. In Europe - their company HQ is in Leverkusen, Germany - they made a concerted effort to produce a global platform, a global catalogue and supply chain, to ensure a consistent brand to address this. They had an incredible amount of user research, thanks to their partners, Syzygy, and a great concept. It was my job to ensure that the concept became real, leading their UX team and incorporating both changing business and service needs as they emerged, to ensure that the end customer focused product was exactly what was needed.


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The University of Warwick

Working with a university is a little like working for a town council with a multitude of different departments that most people never get to see. Warwick's IT department was no different, they produced and maintained all the different systems that allow the university to operate across academia, services, support, administration and just about everything else you can imagine.

Nature of the project

Warwick had a small, passionate, UX team helping to shape their student learning and administration portal. What they didn't have was a structured approach to gather qualitative research and turn it in to quantitative data, which is where I came in.  With the right strategy in place the demands on the team grew and they now have input into just about every level of user engagement, be it student, faculty, staff, or brand. 


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Jaguar Land Rover

There are few more iconic British automotive brands than JLR, although they're are part of Tata motors now, with a company history going back to the 1930s.

Nature of the project

Arguably they have car design sorted, there is a reason why they are still a premium brand while others have fallen by the wayside. Digital though, like a lot of the automotive industry, was a challenge for them. Flashy UIs they could produce but juggling the needs of multi-region sales, joining up with sales-room and production and that final step of building long-term relationships with a passionate customer base was new to them. Assisting in the creation of their new e-commerce platform, in an Agile environment, which was also new to them, soon lead on to the strategic joining up design with content, offline and online marketing and sales systems while measuring and meeting user needs, be it customer or staff.


Others

Really, you're still scrolling? Well, I admire your persistence. The clients below are just some of the others I've worked with but as the projects are at least 10 years old probably aren't as relevant.  

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Betfair
Online Betting

Gaming platform redevelopment

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Barclays
High street Banking

Building in-house XD capabilities and app creation

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Lloyds TSB
High-street Banking

User Journey mapping and online banking design

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Bentleys
Automotive

Information architecture and interaction design

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Department of Works and Pensions
Civil Service

Heuristic evaluation, interaction and information architecture

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Capita
Product and Service Provider

MLE and VLE creation, UI and Interaction design, user research and testing